Booking an Anagrafe Appointment in Rome: TUPASSI, Agenda CIE, and Tips to Find a Slot Faster

In a nutshell

Rome no longer offers walk-in service at the Anagrafe (civil-registry office at the Comune, handles residency and civil-status records): every service — from registering residency to getting your electronic ID, from certificates to certified signatures — requires a pre-booked appointment. There are two separate systems: TUPASSI for all civil-registry services, and the Agenda CIE run by the Ministry of the Interior exclusively for the electronic ID card. Both are free to use.

At a glance

Booking cost	Free
Waiting times	A few days to 2–3 months (varies by district and service)
Civil-registry services	TUPASSI — tupassi.it
Electronic ID card (CIE)	Agenda CIE — prenotazionicie.interno.gov.it
Office hours	Mon/Wed/Fri 8:30–13:30 · Tue/Thu 8:30–17:00

When you need an appointment

Almost always. You must book for:

• First registration of residency in Rome
• Change of address or transfer of residency
• Civil-status changes (name change, marriage, birth, death registration)
• CIE (Italian electronic ID card) — separate system, see below
• Certified signature or certified photograph
• Civil-registry certificates not downloadable from ANPR (Anagrafe Nazionale — Italy's national civil registry database)
• Declaration of hospitality or property-transfer notification
• Italian citizenship procedures
• ID card issuance for Italians registered with AIRE (registry of Italians living abroad)

Without a valid appointment you will not be seen, except in documented emergencies.

TUPASSI: booking civil-registry services

TUPASSI is Rome's unified booking platform for all Anagrafe services except the CIE. No account is needed — just your Codice Fiscale (Italian tax ID — your personal 16-character code, used for almost everything), an email address, and a mobile number.

You can book in three ways:

Via the website tupassi.it: select Roma Capitale, then your Municipio (Rome's 15 administrative districts), then the type of service (residency change, certificates, civil status, etc.), then a date and time. You receive a confirmation number or QR code by email.

Via the TUPASSI mobile app (free on iOS and Android): same functionality as the website, plus real-time queue notifications and queue management.

Via the touchscreen kiosk at the Municipio: if you can't book online, you can walk into any Municipio and use the entrance kiosk to book a slot for a future date.

Agenda CIE: booking your electronic ID card

The CIE has a separate national booking system, managed directly by the Ministry of the Interior and used by every municipality in Italy.

Go to prenotazionicie.interno.gov.it and log in with SPID, CIE, or CNS. If you don't yet have any of those digital credentials, you can use the kiosk available at any Municipio. Enter your details and Codice Fiscale, then choose a Municipio — any of Rome's 15 Municipi, regardless of where you live — and pick a day and time from the available slots. You'll get a PDF confirmation by email to bring on the day.

Office hours

All 15 Municipi follow the same standard schedule:

• Monday, Wednesday, Friday: 8:30 – 13:30
• Tuesday, Thursday: 8:30 – 17:00

The Central Anagrafe at Via Petroselli 50 (Municipio I) runs slightly different hours: 8:30–13:30 Monday to Friday, plus an afternoon window of 14:30–17:00 on Tuesday and Thursday. It also handles specialised procedures such as marriages, AIRE registrations, and complex civil-status acts.

Finding your Municipio

You are not tied to the Municipio where you live — you can use any office. Central Municipi (I, II, VII) tend to be the most booked up; outlying ones often have earlier availability.

Municipio	Main neighbourhoods	Anagrafe office
I	Centro Storico, Prati, Testaccio	Via Petroselli 50
II	Parioli, Trieste, Nomentano	Via Dire Daua 11
III	Montesacro, Bufalotta, Fidene	Piazza Sempione 15
IV	Tiburtino, San Basilio	Via Tiburtina 1163
V	Prenestino, Centocelle	Via Prenestina 510
VI	Torre Angela, Tor Bella Monaca	Via Cambellotti 11
VII	Appio Latino, Tuscolano, Don Bosco	Piazza di Cinecittà 11
VIII	Ostiense, Garbatella, San Paolo	Via Benedetto Croce 50
IX	EUR, Spinaceto	Via Ignazio Silone (EUR)
X	Ostia, Acilia, Casalpalocco	Via del Mar Rosso 9 (Ostia)
XI	Portuense, Magliana	Via Portuense 579
XII	Monteverde, Gianicolense	Via Fabiola 14
XIII	Aurelio, Boccea	Via Aurelia 470
XIV	Monte Mario, Primavalle	P.zza Santa Maria della Pietà 5
XV	Cassia, Prima Porta	Via Flaminia 872

For updated hours visit comune.roma.it — I 15 Municipi.

Tips for finding a slot faster

Waiting times in Rome can stretch for weeks or months, especially at central Municipi and during peak periods. These concrete strategies help:

• Check all Municipi: you can go anywhere. Outlying districts like V, VI, and X often have earlier availability.
• Check between 7:00 and 9:00 in the morning: that's when new slots are typically released.
• Try again after 22:00: many systems release additional slots in the evening.
• Watch for Open Days: Rome Capitale periodically opens offices on Saturdays and Sundays to clear the backlog. Announcements are published on comune.roma.it.
• Catch cancellations: when someone cancels, their slot becomes available immediately — it's worth checking the platform several times throughout the day.

If you book and then can't make it, cancel your appointment: the slot goes back into the pool for others and helps reduce overall waiting times. Cancellation is done on the same platform (TUPASSI or Agenda CIE) under "my bookings."

Mistakes to avoid

1. Showing up without an appointment thinking you'll get through anyway. Unless you have a documented emergency, no appointment means no service. Explaining that "it'll only take a minute" won't work.
2. Booking only in your home Municipio. There's no obligation to use your local office — try all of them. Widening your search can dramatically cut waiting times.
3. Not cancelling if you can't attend. An unused, unreturned slot is wasted. Always cancel in advance so someone else can take it.

Special cases

Documented emergency (visa expiring imminently, lost document before a trip, hospitalisation)? Go to the Municipio without an appointment, explain the situation to the staff at the entrance, and bring concrete proof of the urgency (plane ticket, medical certificate, etc.). The duty manager can see you outside the normal schedule at their discretion.

Need a standard civil-registry certificate (residency, family status, birth, marriage)? Before booking an appointment, check whether you can download it directly from ANPR using SPID or CIE — many certificates are available online for free, without needing to visit the Anagrafe in person.

Unsure which TUPASSI service to select, or need information about your Municipio? Call 060606, the Rome Comune contact centre, available 24 hours a day, 7 days a week.

Official sources

• Roma Capitale — TUPASSI service page
• TUPASSI.it — civil-registry appointment booking
• Agenda CIE — Ministry of the Interior
• Roma Capitale — The 15 Municipi
• ANPR — National Civil Registry

Legal references: DPR 223/1989 (civil-registry regulations); DPR 445/2000 (self-certification).